He never gets bored and always has jokes against a bad mood: Gregor is Service Manager at Anexia. In addition to the already varied job, he is responsible for the office location in Vienna, takes pupils on data center tours and if you need help, he is the correct contact person. He takes on disagreeable tasks and thereby learns a lot by himself, because he makes the disagreeable tasks loving.
We try to live the Anexia family. We don’t say we are, we live it.
Everyone is happy when you stop by the office for a short chat. In my mind you are a bit the good soul of the Vienna office.
We have a very high feel-good factor in Vienna. We are close to each other and meet at coffee breaks, while eating, and thus develops a good cohesion. We can work well together and we know a lot about what happens in the other departments. Therefore I would not say that I am the good soul of Vienna, because in the sum it is everyone who tries to live the Anexia family. We don’t say we are, we live it.
There are many things you do in addition. I would be interested to know how it came that you are doing the data center tours. Were you forced to do that, just like to do the interview?
No (laughs), I was taken to a customer tour once and a week later there was another customer there, I had time and helped out – that was my first tour. I lead school classes, customers and I also lead internal staff tours. It’s always nice to see young people coming, who are interested and ask really interesting questions. There are often things I never thought about. That’s the great thing: to see it from a different angle or to find ideas on how to interest someone for this topic. What we always need are motivated junior employees and I see this as an opportunity to present the industry.
Additional tasks get you out of the comfort zone once, you grow with them and develop further.
How important are the tasks for you that have nothing to do with your job title?
I always weigh up what is good for the company. There are a few things that don’t seem to be of value to everyone, but a good team spirit, a family atmosphere and a feel-good factor in the office are very important for me personally. That’s why it’s so significant to me that colleagues have a contact person. Even if I cannot always help them with their requests, I can say who can help. It is also important to me that something is organized from time to time and where people can talk about their concerns. All the other projects, these classic matrix organizations, i.e. you have a regular task and from time to time a little hat for site stories, for a rebuild etc. that makes the work more varied. And it is also a challenge. That’s why I think additional tasks are important. They get you out of the comfort zone once, you grow with them and develop further.
Empathy is the most important thing. Every person and every situation is different. That is an crucial point in project management.
What qualities do you take from your “honorary positions”, which you need as a Service Manager?
Empathy. I deal with people from different professions, with different stories and from diverse social classes. Empathy is the most important thing. Every person and every situation is different. That is an crucial point in project management. There is sometimes a dissatisfied customer who has a completely different opinion or misunderstood something. There is no exact schedule in communication, that is a permanent training. There are also situations in which the customer faces you and you cannot hide from them. You have eye contact, you have to pick up the customer, calm him down and find a solution and yes, such honorary positions are the perfect training for that.
Finally: If someone wants to do the same thing as you, what kind of education or training would you recommend?
High school diploma is an absolute must-have nowadays. Not necessarily for the job, but it’s simply the card to study. Whether you finish your studies or not is always a personal matter. I know many people who didn’t finish because they wanted to study something else and started again – but they had the opportunity to do so. And the rest is apply, start as a junior and see how you like it. Especially when you are young, you still have the chance to try something out. I don’t think you will be born as a Service Manager, but you won’t be trained either. It must be fun to be the contact person: in the bad and good times.
Thank you Gregor for the interview!
A position in support can be your first entry into the IT industry. If you already have a little technical know-how, don’t be afraid to stand by the customers in good and bad times. You also want to become part of our Anexia family, then maybe we already have the right position for you: We are looking for support employees. You can find more information and our current vacancies here: