Become a IT Service Manager


IT Service Manager (M/F)

IT Service Manager (M/F)


  • Collaboration with project managers and assumption of responsibility for partial projects and work packages
  • Participation in creating and developing the service portfolio
  • Ensuring the delivery of the agreed SLA (monitoring and reporting), as well as operational control and project control
  • Development of KPI and responsibility of customer reporting
  • Implementation and design of workshops with the objective of developing customer goals (strategic planning)
  • Quality control of performance certificates and SLA
  • Coordination of service providers


  • Completed computer science education or comparable professional experience
  • Several years of professional experience in service or delivery management
  • Good knowledge in the services, outsourcing and project management fields
  • Certification in the ITIL and Prince 2 fields are an advantage
  • Knowledge in the field of strategic customer development
  • Customer-oriented and entrepreneurial thinking and acting
  • Good self-organization skills and ability to work independently
  • High level of self-motivation and sense of responsibility
  • Good command of English and German
  • Willingness to travel, driver’s license (B)

We offer a job that offers a wide range of activities in an exciting environment with performance-related pay, interesting clients and challenging tasks. This position offers a starting salary of € 55,000 gross per year, based on full-time employment. Depending on your qualifications and experience, a higher pay grade is possible

Your application will be processed by...

Christina Rappitsch
Christina Rappitsch

Human Resource Manager

Position: IT Service Manager (M/F)

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Location: Cologne, Vienna

Working hours: Full-time

Starting salary: depending on qualifications and experience from € 55,000 gross/year

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