become a TEAM LEADER CUSTOMER SUPPORT

at Anexia

TEAM LEADER CUSTOMER SUPPORT (M/W)

TEAM LEADER CUSTOMER SUPPORT (M/W)

YOUR RESPONSIBILITIES


  • Anexia wants an innovative team leader who thinks outside the box to join our client support department. You will ensure that our customers receive ongoing professional support alongside a superb product and reliable services. You will monitor quality, develop KPIs and grow your own team.
  • Structure of existing customer support team (10+ people)
  • Support via di erent channels such as email, telephone, tickets and live chat
  • Level 1, 2 and 3 support structure
  • Multi-client capability for Anexia’s other sister companies
  • Channeling and grouping support teams
  • Ensuring an excellent customer experience
  • Analyzing and optimizing existing support processes
  • Coordinating shi work plans
  • Escalation management
  • Responsible for budgets and results
  • Disclosing management reports
  • Monitoring SLAs
  • Close cooperation with the various other team leaders
  • Employee responsibility

YOUR PROFILEYOUR PROFILEYOUR PROFILE


  • Excellent people skills
  • Con dent manner
  • Hands-on mentality
  • Excellent spoken and written German and English
  • At least three years’ experience in a similar position involving employee responsibility
  • Experience in leading decentralized support teams
  • Experience with cloud services and hosting services


We offer a job that offers a wide range of activities in an exciting environment with performance-related pay, interesting clients and challenging tasks. This position offers a starting salary of €3.000 gross per month, based on full-time employment. Depending on your qualifications and experience, a higher pay grade is possible.

Your application will be processed by...

Christina Rappitsch
Christina Rappitsch

HR Manager
+43-50-556
E-Mail: career@anexia-it.com

Position: TEAM LEADER CUSTOMER SUPPORT (M/W)

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Location: Klagenfurt

Working hours: Full-time

Starting salary: depending on qualifications and experience from €3.000 gross/month

To the online application form
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